Privacy Policy
LAST UPDATED: 16 SEPTEMBER 2026
This Privacy Policy explains how Nusila collects, uses, stores and protects your personal information when you use our website and services. We are committed to handling your information responsibly and in line with New Zealand privacy law, including the Privacy Act 2020.
Who Is Responsible for Your Personal Information
Nusila is responsible for the personal information it collects and holds. If you have any questions about this policy or how your information is handled, you can contact us using the details at the end of this page.
Personal Information We Collect
Depending on how you use our website and services, we may collect:
Contact form data — your name, email address, phone number and the content of your enquiry.
Course registration and purchase data — the details you provide when you register for or buy a course, programme or digital product.
Consultation enquiry data — information you share when requesting or arranging a coaching consultation.
Customer account data — where you hold an account with us, the details associated with that account.
Payment-related information — information needed to process a purchase. Card payments are handled by our payment providers; we do not store full card details ourselves.
Why We Collect Your Information
We collect and use personal information to:
administer courses and programmes
arrange and deliver coaching consultations
deliver digital products you have purchased
provide customer support
send communications related to your enquiries, purchases or account
operate, maintain and improve our website
We collect personal information directly from you wherever possible. Where you provide us with information, we treat your provision of it as consent to use it for the purposes described here, and we will seek your consent separately where the law requires it.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, or as required to meet legal, accounting or reporting obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Service Providers
We use trusted third-party service providers to help us operate, including:
Payment providers, to process purchases securely
Hosting and technical providers, to run and maintain our website and store data
These providers only receive the information they need to perform their services, and are expected to protect it appropriately.
Disclosure of Personal Information
We do not sell your personal information. We may disclose it to the service providers described above, or where we are required or permitted to do so by law.
Overseas Service Providers
Some of our service providers may store or process information on servers located outside New Zealand. Where this happens, we take reasonable steps to ensure your information continues to be handled with appropriate protection.
Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. While no system can be completely secure, we work to keep our safeguards appropriate to the information we hold.
Accessing Your Personal Information
You have the right to request access to the personal information we hold about you. We will respond to your request in line with our obligations under New Zealand privacy law.
Correcting Your Personal Information
If you believe any information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct it, and we will take reasonable steps to do so.
Cookies
Our website uses cookies — small files stored on your device — to help the site function, remember your preferences, understand how the site is used, and support relevant content. Some cookies are essential for the website to work properly, while others are optional.
You can manage your cookie preferences at any time through the cookie banner on our website, where you can accept or decline optional categories of cookies. Disabling some cookies may affect how parts of the site function.
Information Concerning Minors
Our services are intended for adults and older competitors, and are not directed at young children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
Privacy Complaints and Enquiries
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will look into your concern and respond as soon as we reasonably can. You also have the right to raise privacy concerns with the Office of the Privacy Commissioner in New Zealand.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last updated” date revised accordingly. We encourage you to review it periodically.
Contact Us
Nusila
45 Queen Street
Auckland Central
Auckland 1010
New Zealand
Tel.: +64 9 512 7734
Email: info@nusila.org